at that period, the details of those plans, what insurance companies call form yyou larrys were not available. nonetheless, they insured her that when she met her hefty deductible, she would be recovered at 100%. if you fast forward two months, she is then informed by them that they will not be covering the crucial medication that keeps her disease at bay. now, i do think it's very important to stress here that this medication which is administered at her oncologist's office twice a month is not a rare, novel or experimental treatment. it is the common standard of care for people with her disease. >> interestingly, your mother is not somebody who doesn't know how to navigate the health care system. she helped run your father's practice. your father, her husband is a medical doctor. she has worked in a medical office. she understand the jargon, the process, and yet it was virtually impossible for a seasoned professional like her to work through the challenges she faced. >> everything you say is true. she is highly intelligent, competent, experienced in the old system which, to be true, had its